We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Trend Motors Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
4.9 out of 5 stars
I grew up most of my life understanding that Volkswagen was the car of choice, and that Trend Motors was to be dealership of choice. My family has bought ALL of their VW's here, along with the majority of many of my friends. When it was time to purchase MY first VW, I too came here. As a customer, I developed such a connection with this dealership that I proudly took a position as a sales consultant here! I LOVED it - Trend Motors is not a typical dealership. It is family. The employees, the Management, and the Owner are all family. They don't just sell cars, they form relationships. Due to life changes, my employment at Trend Motors unfortunately came to an end, but I will forever vouch for Trend Motors. If it is not local, make the trip! I can guarantee that purchasing a car will be the best experience you ever imagined to have, based on my experience on BOTH sides. You will be treated so well, you will probably want to go back and visit after your purchase! I will always purchase VW's, and I will always turn to Trend!... More
After several visits to several dealers in NJ, I decided to buy my pre-owned certified VW GTI from Rich Rodriguez at Trend VW in Rockaway NJ. They did everything possible to help me maintain my budget and get me the vehicle I have always wanted. Cudos to the staff at Trend Motors who also participated in making my experience flawless. I recommend everyone who is looking for an honest dealership who offers friendly services to look for Trend VW on Route 46 in Rockaway. Don't forget to ask for Rich Rodriguez and you wont be dissappointed.<br> <br>Rod.... More
Two words why you should go to Trend: Luke Paglione -- guy knows these cars and is not afraid to listen and helps you get the right car, and the car you want. I just picked up a '12 Passat and am beyond happy.
My son had a set amount of money he was given to purchase a used car. We had been to several dealers and none could help us til we got to Trend Motors. We saw a car on TrueCar and went in to look at it and it was a perfect fit for my son. We were able to negotiate with Rich Rodriquez for a price that worked great for my son.Rich took the time to speak with my son and me as well to learn what we needed and was able to deliver the right price and value for us. I would recommend him and TrendMotors to family and friends. Great buying experience. Not pushy like at some dealers. Helpful and customer centric.... More
Salesman Mike Bruno is the man! I will be purchasing the rest of my Volkswagens from the guy. He's not pushy, doesn't try to upsell you and make sure you get exactly what you want for the price that you want. Highly recommend
Trend Motors VW is an Outstanding dealership. My wife and I had the pleasure of working with Dean Houston as our sales representative and from the first email Dean was exemplary. My wife is new to VW and had some major concerns about seating due to her small size and back issues and Dean was more than accommodating. After visiting several other VW dealerships, we came in to test drive the car to get a feel for the seats with no pressure from Dean. He made sure my wife was comfortable and took her time in making this decision. Test drive on a Friday and Monday afternoon we were signing papers and picking up the car. The entire team at Trend Motors was extremely helpful and accommodating throughout the process. Our future car searches will start and end at Trend!... More
I dealt with trend motors represented by Luke Pagilone. I did early inquiries via e mail. I was treated well even when switching option packages for comparative pricing. I purchased a 2015 Jetta Diesel SE for about what another dealer quoted as his best possible price for a lesser equipped S model. I arrived at Trend for the closing expecting bait ans switch tactics or an attempt to pad my purchase with high pressure tactics. None happened, a pleasant surprise. All post sales promises were kept. The mix of personalities that I dealt with left me with a positive experience. I do not hesitate to reccomend Luke at Trend motors.... More
We were in the early stages of looking for a car for my daughter. VW was not high on the list but we stopped at Trend anyway and was immediately greeted by Luke Paglione . We talked like we were friend for years - no high pressure, not trying to push something they needed to move - actually listening to what I was looking for. I had already been to another dealer and had something for comparison and a budget. Luke was able to recommend a Jetta & a Passat - both would have similar options (if not more) and the lease payments were within $15 of our first choice. After the test drive, we left to continue our search....and we were back signing papers in less than an hour. We are thrilled with our '15 Passat. I cannot speak highly enough about our experience @ Trend. John in service, Tihera in customer service, Anthony in finance - everyone was just fantastic, truly happy to help and make sure the process was smooth. Trend does business the way you would expect and I look forward to my next visit.... More
i had my doubts about returning to trend, but John in service, Scott as the GM and Glen who has been selling VW for 32 years now, have restored my faith in the dealership. You know that moment in finance, where you're about to sign and things change for the worst, well Anthony in finance Scott and Glen saved the best for last. By far my best car buying experience ever.
I was not originally looking to buy a VW, but a friend recommended that I test drive one. Since I was new to VW, I had a lot of questions both when I was at the dealership and after I returned home. They were very prompt and very helpful in their responses, whether in person, in e-mail or over the phone. My experience was so positive that I ended up buying a 2015 Passat and I love it.